Service terms · Updated November 8, 2026
Clear expectations.
From the beginning.
Acrotelos Inc. provides custom website design, development, and optional ongoing care. Your package review or accepted proposal identifies the work, price, start week, and included revisions for your project. Read that project-specific scope together with the terms below before accepting.
Acrotelos Inc., 32 Rena Marie Cir, Washingtonville, NY 10992, United States. Agreement version: service-2026-11-08-v5.
Your agreed work
The package, included work, selected additions, and price listed in this review define the project. New work or a change in direction needs an agreed price before it begins. Third-party subscriptions, licenses, and advertising budgets are separate and need your approval.
Payment and timing
The deposit is 50% of the one-time project price. The remaining 50% is due after your approval and before launch or final handoff. Hosting and care selections are preferences only. We confirm the choice after approval and final payment; monthly billing starts only after separate authorization at launch or another agreed activation date. Production begins in the confirmed start window once the required materials are ready. Client review time and additions may affect delivery.
Revisions and feedback
Each revision round is one consolidated set of feedback on the agreed work. Correcting our errors does not use your revision allowance. Silence is not approval. If materials or feedback are delayed, we agree a revised schedule; a pause does not automatically forfeit your deposit.
Cancellation before work begins
You can cancel by emailing [email protected]; a clear request to another Acrotelos contact address is also accepted. If no work on your project has begun, we refund all project payments received. There is no cancellation or administrative fee. Booking administration, reserved availability, and payment processing are not chargeable project work.
Cancellation after work begins
We stop further work promptly when you cancel. We refund your project payments less only the value of work actually performed on your agreed project before cancellation. We provide an itemized explanation based on the portion of the agreed fixed project price reasonably attributable to that work. We do not charge for unperformed work, anticipated profit, or lost bookings, and your deposit is not automatically earned in full. No cancellation, administrative, payment-processing, or third-party-cost deduction is added to the refund calculation.
Consumer withdrawal and starting work early
If you buy as a consumer and a statutory cooling-off period applies, you may withdraw without giving a reason during that period, normally 14 days after the contract is concluded. Use the Cancel or withdraw page on this website, email [email protected], or send a clear statement to Acrotelos Inc., 32 Rena Marie Cir, Washingtonville, NY 10992, United States. The model withdrawal form on our terms page is optional. We do not begin project work during the first 14 days after your deposit payment is confirmed unless you expressly request an earlier start. If you request that start and then withdraw, you pay only a lawful proportion for services actually supplied before withdrawal; any greater mandatory refund takes priority. If you expressly request early performance and acknowledge the consequence, the statutory service-withdrawal right ends once the agreed service is fully performed. We still honour our cancellation policy and other mandatory remedies. Refunds due under a statutory withdrawal are made without undue delay and within the applicable deadline, normally 14 days after notice, using the original payment method unless otherwise agreed, without a refund fee.
Refunds and your rights
Acrotelos absorbs payment-processing fees. Refunds are returned through the original payment method where possible; your payment provider determines when the credit appears. If applicable law requires a greater refund or other remedy, those rights take priority. Nothing in this agreement excludes mandatory cancellation, refund, or payment-dispute rights.
Ownership and copyright
Your domain and accounts remain yours. Upon receipt of full payment of the agreed project price, Acrotelos Inc. hereby assigns to you all copyright and other intellectual-property rights that it owns and may legally transfer in the original, final custom deliverables identified in your agreed scope. This is an assignment of rights, rather than a statement that every commissioned deliverable is a work made for hire. Acrotelos will provide a project-specific assignment confirmation signed on its behalf at final delivery. You retain the rights you already have in materials you supply; you authorize Acrotelos to use them to deliver and support the agreed project. Standard handoff is included, whether or not you choose ongoing care.
Existing components and third-party materials
The assignment excludes pre-existing or independently developed general-purpose Acrotelos tools and components, and third-party software, fonts, images, and other licensed materials. Any Acrotelos-owned component retained under this exception will be identified before you commit to the project. For retained Acrotelos components included in your paid-for website, full payment grants you a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to use, copy, modify, and maintain them as part of the website. You may transfer that licence with the website and authorize another provider to work on it. Third-party materials remain subject to their own licences and any disclosed ongoing fees; we identify applicable restrictions and provider costs before purchase. Acrotelos transfers only rights it owns and can legally transfer; this agreement does not create copyright where the law does not recognize it.
Portfolio and marketing permission
Buying a website does not give Acrotelos permission to feature your project in its portfolio or marketing. After you approve the finished site, we may ask separately for your express written permission to use specified work, screenshots, your business name, your logo, or a testimonial on specified channels. We will use only the material and uses you approve, and only where the necessary rights and third-party permissions allow it. Declining does not affect your price, service, or ownership. We do not publish private project information or use an approval for broader purposes than agreed.
Hosting and ongoing care
Optional care is confirmed separately before launch. After authorization it renews monthly; cancel in Manage billing or by emailing [email protected]. Confirmed plan changes begin at the next renewal without mid-month adjustments or prorated refunds, subject to applicable rights. Update requests do not roll over; new scope and provider charges are separate. We coordinate handoff when care ends.
Care plans and changes
Care is $49/month with 1 update request, Care Plus is $99/month with 3, and Premium Care is $179/month with 6. All include managed hosting and routine technical care. One update request covers related supplied-content changes to one existing page or template entry, including one correction round. Correcting our mistakes does not use another request. Unused requests expire each billing month and do not roll over. New pages, design, functionality, substantial writing, and large content uploads require a separate quote. Additional charges need your approval.
Your initial care choice is a preference, not a commitment. We confirm hosting after approval and final payment. No subscription starts without your separate authorization. The first month is charged when you complete authorization, and the plan then renews monthly. You can choose independent hosting instead, with a standard handoff.
Request plan changes at [email protected]; confirmed changes take effect at the next renewal. Cancel renewal in Manage billing or by email before the next charge. Care continues through the paid period. Ordinary plan changes and cancellation do not create a mid-month adjustment or prorated refund; mandatory rights, billing errors, and remedies for service failures are unaffected. We coordinate handoff separately if you move elsewhere. Cancelling billing does not automatically transfer or delete your website.
Model withdrawal form
You may use this wording, but any clear withdrawal statement is accepted: “To Acrotelos Inc., 32 Rena Marie Cir, Washingtonville, NY 10992, United States; [email protected]. I give notice that I withdraw from my contract for [service], agreed on [date]. My name: [name]. My address: [address]. Project or care reference: [reference, if available]. Date: [date].” Add your signature only if sending on paper. You can also use our Cancel or withdraw form.
Questions and support
Write to [email protected] for payments or cancellation, [email protected] for existing-client help, or [email protected] for a new project. Information about how we handle personal information is in our privacy notice.
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