Privacy · Updated November 8, 2026

Your information,
handled with care.

Acrotelos Inc., a New York benefit corporation, uses personal information to answer enquiries, provide website services, and manage client relationships. This notice explains how we handle information collected through this website, our project workspace, and related communications.

Who to contact

Acrotelos Inc., 32 Rena Marie Cir, Washingtonville, NY 10992, United States. For privacy questions or requests, email [email protected].

Information you share

We collect the contact and business details you provide, package selections, project notes, accepted scope and agreement records, questionnaire answers, scheduling information, and links to materials you choose to share. We also keep communications and the payment, invoice, and subscription references needed to administer your project. Please do not submit passwords, payment-card details, identity documents, or sensitive personal information through project forms.

Payments and external services

Stripe processes payments and recurring billing through its hosted pages under its privacy policy and applicable data-processing terms. It also uses information for its own payment-security, fraud-prevention, and legal-compliance purposes. Acrotelos receives payment status and billing references; our website does not receive your full card number or security code. Cloudflare provides website infrastructure, project-record storage, and access protection. Its Data Processing Addendum governs personal information it processes on our behalf. Proton supports email and appointment booking under its Data Processing Agreement. Automated emails use standard email delivery and are not end-to-end encrypted; please do not send sensitive information in replies or booking descriptions. When you open an external booking or payment page, that provider also handles information under its own privacy notice. Materials shared through a folder link stay with the provider you choose; we can access only what you make available to us.

How we use information

We use information to respond to enquiries, scope and deliver work, communicate with you, arrange appointments, administer payments and care plans, protect accounts and private links, resolve disputes, and meet legal obligations. We do not sell personal information or use project enquiries as a marketing signup.

Where applicable data-protection law requires a legal basis, we rely on steps to enter or perform a contract when you are the contracting party; our legitimate interests in managing business relationships, delivering services, and securing our systems; and applicable legal obligations. Where we rely on consent for a separate purpose, you may withdraw it without affecting earlier lawful processing.

Portfolio and marketing

We ask separately for your express written permission before featuring your project, business name, logo, or testimonial in our portfolio or marketing. We record the material and uses you approve. Declining does not affect your service, price, or ownership, and approving portfolio use does not sign you up for marketing emails. We do not publish private project information. Contact [email protected] about an approved use or to ask us to stop future use.

Browser storage and security information

Our website uses your browser tab’s session storage for package selections, order references, and private access tokens so you can return from payment and continue your project. Contact details and questionnaire answers are not stored there. Infrastructure providers may process technical information such as IP addresses and request information for security and service operation. We do not currently use advertising cookies or third-party behavioural analytics on this website. You can clear browser storage, but doing so may remove saved selections or access in that tab.

Access and sharing

Personal information is available to Acrotelos and service providers as needed for the purposes above, and to professional advisers or authorities where required for legal, accounting, or dispute matters. We use access controls and private project links to limit access. Anyone with a private link may be able to access the information it protects, so keep it private and contact us if it is lost or exposed. No internet service can guarantee absolute security.

International processing

Acrotelos is based in the United States. Our providers may process information in other countries. Where applicable law requires safeguards for international transfers, those arrangements form part of how we select and use providers. Contact us for information about the safeguards relevant to your project. We do not promise that information remains exclusively in your country.

How long we keep information

We delete project questionnaires, discovery notes, and temporary working materials from our active systems within 30 days after completion and handoff, once outstanding corrections are resolved. This includes unnecessary project emails, attachments, and appointment records. We may delete them sooner when they are no longer needed. We retain the finished website and assets needed to provide ongoing hosting or care while that service continues. If you separately approve portfolio or marketing use, we retain only the approved material for that use and the permission record needed to document it. This does not extend retention of private questionnaires or working materials. Agreements, accepted scope, approvals, invoices, and payment records are retained separately for applicable accounting, contractual, and legal requirements. Stripe may retain payment information independently to meet its own regulatory and other legal obligations; deleting our project working materials does not delete Stripe’s financial records. Where information is needed for an existing dispute or legal obligation, we retain only what is necessary for that purpose. Deletion from active systems is subject to backup recovery cycles; files held in your own shared folders remain under your control. You may ask us to review information that is no longer needed.

Your choices and rights

Depending on the law that applies, you may have rights to access, correct, erase, restrict, or object to use of your personal information, receive certain information in a portable form, and withdraw consent where processing relies on it. Contact [email protected] to make a request. We may need to verify your identity and may retain information where an applicable exception requires or permits it. You may also complain to the data-protection authority responsible for your location. We respond within the applicable legal timeframe.

Changes to this notice

We update this page when our practices change and identify the revision date above. Where required, we will notify you of material changes directly.